Gambling, gaming, and/or any other activities with an entry fee and a prize.

Financial products or investments of any kind.Payments made in respect of gold (whether in physical form or exchange-traded form).Payments that are equivalent to cash, including stored value items such as gift cards and pre-paid cards.Industrial machinery used in manufacturing.Businesses (when you buy or invest in a business).Vehicles, including, but not limited to, motor vehicles, motorcycles, recreational vehicles, aircraft and boats, except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards.Real estate, including residential property.The following items or transactions are not eligible for PayPal’s Buyer Protection program: The item has minor scratches and was described as 'used.'.The item was properly described but did not meet your expectations.The item was properly described but you didn't want it after you received it.The defect in the item was correctly described by the seller in its description of the item.

The item is materially similar to the seller's description of it.The item is unusable in its received state and was not disclosed as such.Īn item may not be considered Significantly Not as Described if:.The item was materially damaged during shipment.You purchased a certain number of items but didn't receive them all.The item is missing major parts or features and those facts were not disclosed in the description of the item when you bought it.The item was advertised as authentic but is not authentic (i.e.For example, the item was described as 'new' but the item was used. The condition of the item was misrepresented.You received a completely different item.The item is materially different from the seller's description of it.If you believe that a transaction made through your PayPal account was not authorized by you, this type of claim is different from the Buyer Protection program, and is described below under Liability for Unauthorised Transactions.Īn item may be considered Significantly Not as Described if: You received an item, but the item isn't what you ordered (referred to as a 'Significantly Not as Described' claim).You didn't receive your item from a seller (referred to as an 'Item Not Received' claim), or.PayPal's Buyer Protection program may apply when you encounter these specific problems with a transaction: PayPal's Buyer Protection program does not entitle you to reimbursement for the return shipping costs that you may incur. IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal's original determination is considered final, but you may be able to file an appeal of the decision with PayPal if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process.

PayPal determines, in its sole discretion, whether your claim is eligible for the Buyer Protection program based on the eligibility requirements, any information or documentation provided during the resolution process, or any other information PayPal deems relevant and appropriate under the circumstances. When applicable, PayPal's Buyer Protection program entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. When you buy something from a seller who accepts PayPal, you may be eligible for a refund under PayPal's Buyer Protection program, which terms and conditions are set forth herein and form part of the user agreement.

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